LBSi – How the company was founded?
Scott Long founded the company in 1989. When he had the chance to implement an ERP software package called SYMAN at The American Tank & Fabricating Company, he used this opportunity to start a company. After the software was “live,” he approached MMS International and asked to become a reseller. Over time, SYMAN became SYMIX and then became what is known today as Syteline, which is currently owned by Infor.
As additional resources were needed on projects, employees were hired to assist and to take over support aspects of the account. Scott would then go out and find more customers and start the software implementation. Additional employees were hired to support the growing number of existing customers and working with the new customers who had purchased new software.
It was not unusual for Scott to go on a sales call trying to sell Syteline and impress the prospect so much that even though they didn’t purchase Syteline, Scott was asked to implement the competitors software package. He took these opportunities most of the time. This gave Scott the chance to learn the differences as well as see the commonality amongst most ERP software packages and increase his knowledge and skills significantly.
By hiring employee’s at a steady pace while selling software, Scott learned other skills that included advertising, legal, personnel, payroll, contract negotiation, business administration and others which added to his business systems knowledge and expertise.
Prior to 1989, Scott Long graduated from Kent State University in 1982 with bachelor degrees in both Computer Science and Business Management. He also attended Case Western Reserve University for a significant amount of graduate classes. Scott was employed by R.R. Donnelley & Sons and RB&W Corporation from 1982 through 1989 and was a Business Systems Analyst in both companies manufacturing systems departments. It was there that he learned the initial aspects of a business system: financials, accounting, order processing, purchasing, estimating, inventory and production control, shipping, JIT order processing, KanBan inventory replenishment, labeling and EDI.